Apparently slow downloads are perfect guys, and the system is working as intended. Basically got told my PS4 was working perfectly.
The pervious agent wanted me to factory reset the PS4 and make me redownload everything.Īsked for a 1 month PSN+ credit due to years of poor service. I am a field tech for ISP so I can check and repair my own physical network. I explained to him my speeds at 50M down, no CRC, FEC, HECs, 0% Packet Loss over 48 hours. Not ports, have a connection but its slow. He followed a script (facepalm) and thought it was my ports. Call escalated to a "Manager" named "Charles ID # 10020". I called PSN, escalated the call, as I had never once called Sony in my life, even during the summer downtime a few years ago when they were hacked ALL summer. I encourage everyone in North America to call Sony at 1-87 and let them know that you pay for the service and 1-5mbps is not at all acceptable for 2017. The ones who did all that phone call crap like unplugging modem, checked on PCs with the phone agent did not get charged. All 23 customers refused to troubleshoot with the call centre, so I billed them. In 2015 I banked $2,300 in service call charges because customers did not check their PC speeds and trusted the PS4 "speedtest". My company charges $100 just to have us show up and show you that your PS4 is 5-15Meg and your provided connection is up to your package. I am frankly getting sick of being dispatched to fix internet because your PS4 says your DL speed is at 5Megs. Don't use another router behind a router IE: ISP router non-bridged to another router you have like a Netgear. #5 Don't "Double NAT" use switches to split your hardwired connections. Hire a contractor or run a line yourself. Don't expect your ISP to run the cat5e to your gaming hole for free. #4 If you call yourself a gamer you should be hardwired. Modern routers do this with UnPNP and it works great these days. DO make sure nobody is blocking your PSN ports though. Forwarding is for servers behind a router. Which is very very very rare on the client end. The only time I have ever seen Google DNS fix anything is when an ISP is having issues with a DNS server. Your ISP really should do all the Domain Name Server lookups.
Use this only when/if your ISP is having DNS issues. You can use Googles at 8.8.8.8 and 8.8.4.4 but I wouldn't. Just stick with your routers DNS functions 192.168.1.1 or whatever your modem LAN IP is. Once it resolves a domain name to an IP it's done it job. Leave your Max Transmit Unit as is please!
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